Warranty & Replacement

Reliable Warranty. Hassle-Free Replacement.

Warranty Coverage

Accessories

(Keyboard, Mouse, Cables, Headsets, Adapters)

6-12 months manufacturer warranty (depends on brand)

Electronics

(Monitors, Speakers, Routers, Webcam, External Storage)

1-2 years manufacturer warranty

Premium Brands

(Logitech, Razer, Asus, MSI, HyperX, etc.)

  • 1-2 years local or international warranty
  • Some products offer On-Site Warranty

PC Components

(SSD, RAM, PSU, GPU, CPU)

3-10 years (depending on brand/model)

What's Covered

Manufacturing Defects

Keys not working

USB connection failure

Screen dead pixels or lines

SSD not detected

Hardware Malfunction

Device cannot power on

Unexpected shutdown

Audio or sensor failure

Internal Component Faults

Motherboard defects

Power regulation issues

Internal board malfunction

*What's NOT Covered

Warranty does not apply to:

Human Damage
  • Drops, impact damage
  • Water damage or moisture
  • Cracked parts
  • Burn marks from misuse
Unauthorized Repair
  • Opening or modifying the device
  • Removed screws/security seals
Cosmetic Issues
  • Scratches
  • Stains or discoloration
  • External aging
Consumable Items
  • Mouse feet
  • Key caps (depends on brand)
  • Grip pads
  • Cables (unless DOA)

Replacement Policy

DOA Replacement

(Dead on Arrival - 1-to-1 Exchange)


If the product fails within 7 days upon receiving, we offer a 1-to-1 replacement.


Eligible conditions:

  • Cannot power on
  • Serious manufacturer defect
  • Functions not working out of the box

Must provide:

  • Product photos/videos
  • Order number
  • Full packaging & accessories

Warranty Replacement

(After 7 Days)


If the product is faulty after 7 days but within warranty:

  • Product will be sent for assessment
  • If confirmed faulty, replacement or repair will be provided

Possible outcomes:

  • New replacement
  • Manufacturer repair
  • Replacement with an equal or higher model (if discontinued)

Assessment duration: 3-14 working days

Replacement Conditions


  • Full packaging and accessories required
  • Purchase proof required
  • Serial number must match the order
  • No human damage

Warranty Claim Process

Step1
Contact Our Support Team

Provide:


  • Problem description
  • Photos/videos
  • Order number
Step2
Troubleshooting

Our team will guide you through basic checks:


  • Reconnect cables
  • Try different ports
  • Restart device
  • Update drivers

If still defective → proceed to return.

Step3
Return the Item

You may:


  • Walk in to our store
  • Ship the product back (secure packaging required)
Step4
Technical Assessment

We or the manufacturer will conduct a full inspection:


  • Hardware testing
  • Component diagnosis
  • Functionality test

Takes 3-14 working days depending on brand.

Step5
Replacement or Repair

Based on the assessment:


  • New replacement
  • Repaired device returned
  • Equivalent model replacement (if discontinued)