Order & Shipping Support

Learn how to monitor your order from the moment it's placed until it arrives at your doorstep.

Order Process

How to Place an Order

  • Choose your product and click Add to Cart
  • Proceed to Checkout
  • Fill in your shipping details and contact information
  • Choose your preferred payment method
  • Review your order and click Confirm Order

Order Confirmation

  • After successful payment, you will receive:

    • -Order Confirmation Email

    -Order Number

  • If you didn't receive it, check your spam folder or contact us.

Order Changes

  • You may request changes within 1 hour after placing your order.
  • Changes allowed:

    • -Shipping address

    -Contact number

    -Item variation (color, storage, etc.)

  • Orders that are already packed or shipped cannot be changed.

Shipping Information

Shipping Partners

We ship using trusted courier services:

  • DHL / J&T Express / Ninja Van / Poslaju

Shipping Fees

  • West Malaysia: RM5-RM10
  • East Malaysia: RM10-RM20
  • Free shipping for orders above minimum spend (if applicable)

Shipping Time

  • West Malaysia: 1-4 working days
  • East Malaysia: 3-7 working days
  • International Shipping: 7-14 working days

Tracking Your Order

  • You will receive a tracking number once your order is shipped
  • Track your parcel through the courier's official website

Note: Delivery time may vary during peak seasons such as 11.11, 12.12, CNY, etc.

Packaging & Handling

Safe Packaging

Your PC and accessories are packed with:

  • Anti-shock protection
  • Bubble wrap
  • Fragile labels
  • Double-layer packaging (for high-value items)

Pre-Built PC Testing

Before shipping, all pre-built PC bundles undergo:

  • Stress test
  • Temperature check
  • Cable management check
  • Component quality check
  • System stability test

Missing, Wrong, or Damaged Items

Missing Items

If any item is missing:

1.Take a clear unboxing video

2.Provide photos of packaging and contents

3.Send them to our support team


We will verify and resend the missing item.

Wrong Item Received

If you received the wrong item:

  • Keep the item unused
  • Contact us within 48 hours
  • We will arrange free replacement or return shipping

Damaged Item

If your product arrived damaged:

  • Provide photos + video proof
  • Keep the original packaging
  • We will arrange replacement depending on stock availability

Cancelling an Order

Cancellation Policy